FAQ
Useful answers before you commit.
Clear policies make better projects. If your question is specific to a brief, include it in your quotation request.
How does quotation-based ordering work?
Choose a service, package direction and add-ons, then complete the relevant brief. We review the scope and send a final quotation before any deposit is requested.
How is a bank deposit confirmed?
After accepting the quotation, you receive verified bank instructions. Upload the transaction reference and receipt; an admin reviews both before the project is confirmed.
When does the delivery timeline begin?
The timeline begins after the deposit is verified, the brief is complete, and any required clarification has been resolved.
How are revisions counted?
A submitted request does not consume a revision automatically. A revision credit is used only after the request is reviewed and accepted.
Can I reuse brand information?
Yes. Customer accounts can save brand profiles and use them to prefill future quotation requests.
Are final files private?
Yes. Project assets use permission checks and short-lived signed download access rather than public storage links.
Know the scope, timeline and deposit before production begins.
Submit your brief for review. We send a final quotation, and bank deposits are confirmed manually by an admin before an order becomes active.